Terms and Conditions

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1. Definitions
1.1 In these terms and conditions the following definitions shall apply. ‘The Seller’ or ‘the Company’ or means Romancing The Stone Productions Ltd and ‘The Buyer’ means the purchaser of goods from the Seller under these terms and conditions.
1.2 These terms and conditions, warranties and representations shall apply to every order for the purchase of goods made between the Seller and Buyer and shall be the only terms of contract between Romancing The Stone Productions Ltd and the Buyer.

2. Trade and Consumer
2.1 Romancing The Stone Productions Ltd operates as a wholesaler and additionally sells to consumer sales where required order volumes are met.
2.2 All products and product information available either on the website are intended for those qualified (or in training) in the beauty or hairdressing trade.. Customers should be qualified to use the products sold. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by Romancing The Stone Productions Ltd, for trained or untrained persons without qualified supervision using or misusing products and equipment supplied by the Seller. If you are a business customer, it is your responsibility to ensure that you and your employees are insured for products that you are using and we reserve the right to ask you for proof of professional status.

3. Prices
3.1 Website prices
Prices and special offers are correct at the time of the goods being displayed on the website but are subject to alteration without prior notice.
3.2 Quoted prices
Prices quoted for special order, custom made or bespoke goods will be valid for 30 days from the date of the quotation.
3.3 All prices are exclusive of VAT, at ruling rates, and delivery costs.
3.4 The price of your order will be confirmed prior to taking payment. If an error is discovered in pricing of the goods you have ordered, the Seller will inform the Buyer of this error and will be given the option of buying the product at the correct price or cancelling the order.

4. Special offers
4.1 All offers are subject to stock availability and can be removed at any time at the discretion of the Seller.
4.2 VAT free promotion
VAT free promotions cannot be used in conjunction with any other promotion. It excludes existing discounted products, multi buy deals, customers with special terms, CND™, Lecenté, BC Softwear, Minx, and student kits. We reserve the right to exclude any brand from promotion without prior notice. Discount is applied on qualifying items in the VAT free promotion, which is equal to VAT free. To comply with applicable law we must still charge and show VAT. VAT is still applied to the order at the current rate but the discount applied is equivalent to not paying VAT. If you are a VAT registered salon you can still reclaim your VAT.
Please allow five working days for deliveries placed over VAT free promotional events.

5. Payment
5.1 Payment is due in full at time of placing an order, unless a credit account is held, and payment can only be made by debit or credit card.
5.2 Payment for orders for custom made, special order or bespoke goods will be charged in full to your debit or credit card at the time you place your order. Alterations, cancellations or refunds for custom made, special order or bespoke goods cannot be accepted.
5.3 Payments for credit accounts are due in full 30 days from date of invoice. Without prejudice to any other rights it may have Romancing The Stone Productions Ltd is entitled to charge interest at 8% above The National Bank of UK on any overdue payment. Additionally and without prejudice to its rights, we shall be entitled to recover all direct expenses reasonably incurred by oursleves in collecting or attempting to collect amounts of the price outstanding.
5.4 Notwithstanding any terms and conditions allowing the Buyer credit, payment shall become due and payable to Romancing The Stone Productions Ltd immediately on the termination of the contract.
5.5 The Buyer shall not be entitled to exercise any right of setoff or lien or any similar right or claim in connection with the goods or the price payable for the goods.
5.6 Romancing The Stone Productions Ltd reserves the right to hold orders if credit accounts are over the agreed credit limit. Orders will not be released until payment has been made to bring the balance adequately below the credit limit to accommodate the held order value.
5.7 Romancing The Stone Productions Ltd reserves the right to obtain credit information where necessary, alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

6. Retention of title
6.1 Property, legal or beneficial, in any goods supplied by the Seller, shall pass to the Buyer only when the Seller has received full payment for all sums then owed by the Buyer to the Seller.
6.2 Goods in respect of which property has remained with the Seller shall be kept identifiable as those of the Seller and the Buyer shall at its own expense immediately return such goods to the Seller, or permit the Seller to enter into the Buyer’s premises to collect such goods should the Seller so request.
6.3 Risk shall pass to the Buyer with delivery of the goods.

7. Online accounts
If you use our website
7.1 You, the user, will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
7.2 You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
7.3 Romancing The Stone Productions Ltdreserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If the Seller cancels an order the Buyer will not be charged.

8. Online orders
8.1 When an order is placed via the website to purchase an item from Romancing The Stone Productions Ltd., the Seller will send an email confirming receipt of the order and the details of the order.
8.1 The order represents an offer to purchase a product which is accepted by the Seller when the Seller despatches the products to the Buyer. That acceptance will be complete at the time the Seller despatches the product to the Buyer. Any products on the same order which are not despatched, do not form part of that contract.

9. Claims for shortages and damages
9.1 Goods must be inspected on delivery and all claims for shortages or damages must be reported to the Seller within 24 working hours of receipt of goods.
9.2 In the case of loss the Seller must be notified within 7 working days from the date of invoice.
Claims made outside the above time limits will not normally be entertained by the Company.

10. Returns
10.1 Goods ordered in error and/or are no longer required
a. If goods have been ordered in error and/or are no longer required, please contact our Customer Support Team to request a returns authorisation number.
No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation.
b. If goods have been ordered in error and/or are no longer required, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
c. If the Buyer requests an alternative item, the Buyer will be charged delivery costs.
d. The Buyer has 7 days from receipt of goods to return or exchange goods.
The item must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
e. If goods have been ordered in error and/or are no longer required, the Buyer must pay for the return postage.
The Buyer can arrange an alternative method for returning the items to Romancing The Stone Productions Ltd
Romancing The Stone Productions Ltd accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
f. Goods apart from bulky items such as furniture and equipment can also be returned to our Professional Retail Stores. Please ensure you take your returns authorisation number with you.
g. Cancellations or refunds for custom made, special order or bespoke goods cannot be accepted unless there is a manufacturing defect or the goods are not as ordered.
h. If the item is returned back to us in a saleable condition then a credit will be applied to your account within 5 working days of receipt of goods minus an administration charge of 10% of the value of the item.
i. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
j. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

10.2 Faulty, incorrect or missing items
Your parcel and its contents should be inspected immediately upon receipt and any discrepancies must be reported to us within 24 working hours of receipt of the parcel.
a. Missing items
If we have made an error with your order or you believe an item is missing we will make every effort to arrange a credit or for a replacement item to be sent to you. We will not charge administration or postage charges for these items. For missing items contact us and the Seller will either arrange a credit for the missing item or send a replacement item to the Buyer.
b. Incorrect items
If we have made an error with your order or you believe an item sent is incorrect we will make every effort to arrange a credit or for a replacement item to be sent to you, with the incorrect item being returned to us.
For incorrect items contact us and the Seller will either credit the item or arrange an exchange.
No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation.
a. If incorrect goods have been received, the Buyer will only be entitled to a refund on the item purchased.
b. he Buyer will not be charged delivery costs for the correct product.
c. The Buyer has 7 days from original receipt of goods to return the incorrect items.
The items must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
We accept no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
d. If the item is returned back to us in a saleable condition then a credit will be applied to your account within 5 working days of receipt of goods. f. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
e. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
f. Faulty items
If you believe an item is faulty please contact us for advice before returning the item. Faulty items must be accompanied by a proof of purchase.
Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund.
Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at the Seller’s discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 14 working days, depending on the item.

10.3 Returns exclusions
a. Returns for any special order, custom made or bespoke goods will not be accepted.
b. Certain products cannot be returned for hygiene reasons, these include (this list is not exhaustive):
Scissors, Clippers, Razors, Manicure implements, Pedicure implements, Tweezers, Electrolysis needles, Cosmetics, Hairbrushes and combs, Hair extensions, Earrings or piercing tools, Foot spas.
Your statutory rights are not affected.

11. Cancellation of orders
11.1 Cancellation of an order for standard equipment or products prior to despatch will be subjected to a 5% handling charge.
11.2 Cancellation of orders for special order, custom made or bespoke goods cannot be accepted.
11.3 Cancellations for any order after despatch cannot be accepted.

12. Alterations to orders
Alterations to orders must be confirmed in writing and will be agreed in writing by Romancing The Stone Productions Ltd
Alterations cannot be made to orders for special orders, custom made or bespoke goods.

13. Delivery
13.1
13.2 Worldwide export (Including BFPO)
a. We will be pleased to arrange for the export of goods to any part of the world. Carriage charges will vary depending on destination and weight of parcel. Please call us for a quotation.
All payments for export orders must be paid for by bank transfer, debit or credit card.
b. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, Martial Law (this list is not exhaustive).
c. We can accept no responsibility for transport delays or circumstances outside of our control causing late delivery.
d. Neither the Seller, nor their nominated carrier will accept claims for consequential losses due to late delivery.

14. Tax and other charges
14.1 The Seller will charge UK VAT at the prevailing rate on all orders.
14.2 All local customs, excise, value added and import taxes are the responsibility of the Buyer and the Seller will not pay these charges.
14.3 In addition, the Seller will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside UK. The Seller will not provide any refunds or credit notes in these circumstances.

15. Product images and descriptions
15.1 We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.
15.2 In describing the products available on our website, we attempt to be as accurate as possible. We however, do not warrant that products descriptions or other content of this website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed in 12 above.

16. Web content
16.1 All content included on this website is the property of Romancing The Stone Productions Ltd or its suppliers.
16.2 All software used on the website is the property of Romancing The Stone Productions Ltd. or our software suppliers.
16.3 Users of the website may not extract or reutilise any part of the contents of the website without the written consent of Romancing The Stone Productions Ltd
16.4 Neither the website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Romancing The Stone Productions Ltd

17. Warranty
17.1 All items are subject to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details.
17.2 Failure to comply with the warranty conditions will invalidate the ability to rely upon the warranty.
17.3 Where a claim on warranty is made it must be accompanied by the original receipt of purchase.
17.4 All warranties, conditions and other terms implied by statute or Applicable Law are, to the fullest extent permitted by Applicable Law excluded from all orders for goods supplied by the Seller to the Buyer.
17.5 The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation. This warranty shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair.
17.6All glass items are specifically excluded from this warranty.

18. Liability and limitations
18.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. New business customers registering with Romancing The Stone Productions Ltd. will be required to confirm proof of professional qualification.
18.2 Goods are not supplied on a sale or return basis.
18.3 No responsibility will be accepted by Romancing The Stone Productions Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.
18.4 Romancing The Stone Productions Ltd. shall have no liability to the Buyer for damage to goods caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer.
18.5 The Company is not liable for damage to goods caused by normal wear and tear.
18.6 Fragile items (e.g. glass or mirror) and/or consumable items (e.g. lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to the Seller within 24 working hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.
18.7 The Company’s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim.
18.8The Company shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill and/or loss of profits) whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way.

19. Privacy
19.1 Romancing The Stone Productions Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with UK and International Privacy laws.
19.2 Romancing The Stone Productions Ltd will collect information for 2 reasons:
a. to process your order and
b. to provide you with the best possible service
19.3 By registering with us you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties.
19.4 We will give you the chance to refuse any marketing email / communication from us in accordance with the EU General Data Protection Act 2018 and will not share your details with any third parties for marketing purposes.
19.5 We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to us. If you find any inaccuracies we will delete or correct it promptly.
19.6 The personal information which we hold will be held securely in accordance with our internal security policy and Applicable Law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
19.7 We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a. process your order
b. provide you with an up to date, efficient and reliable service
c. help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to delay or refuse orders on that basis
d. provide a more tailor made shopping experience
19.8 When you place an order, we may ask you for certain information and this may result in you submitting personal data to ourselves (for example your name, phone number, postal address, email address and contact details). These are entirely for the purposes of efficiently processing your order and are not used for marketing purposes. During the online ordering process you may enter your credit card details. These go directly to the acquiring bank and are not in any way processed within our systems. This is in accordance with the Payment Card Industry Data Security Standard (PCI DSS) co
19.9 The website uses cookies to collect data about our website usage and provide improvements to the user experience.

20. Waiver
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

21. Third party rights
A person who is not a party to this agreement shall not have any rights to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

22. Governing law and jurisdiction
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
22.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of UK.
22.2 The parties irrevocably agree that the courts of UK shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).